These Terms & Conditions govern your access to and use of the game99 platform. Please read this document carefully before registering an account or placing any wager. By using game99, you confirm that you have read, understood, and agreed to these terms.
At a Glance
game99 is strictly for adults aged 18 and above. Registration and use of the platform by any person under 18 years of age is prohibited. game99 reserves the right to request age-verification documents at any time and to suspend accounts pending verification.
All BDT transactions are processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit is ৳200. Withdrawals are processed to the same payment method used for the original deposit. game99 does not accept third-party payments.
All bonuses offered by game99 are subject to wagering requirements and specific terms detailed at the time of the promotion. Bonus abuse, multi-accounting to claim multiple bonuses, or any form of fraudulent bonus activity will result in forfeiture and account suspension.
Players are solely responsible for maintaining the confidentiality of their login credentials. game99 will never ask for your password via email or live chat. Any unauthorised access to your account must be reported to our support team immediately at [email protected].
Collusion, use of automated software or bots, money laundering, fraudulent chargebacks, and any attempt to manipulate game outcomes are strictly prohibited. game99 employs monitoring systems to detect irregular activity and will act swiftly to protect the platform's integrity.
game99 is committed to responsible gaming. Players can set deposit limits, session time reminders, and self-exclusion periods directly from their account dashboard. We actively encourage players to make use of these tools. Full details are available on our Responsible Gaming page.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and game99 ("the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at game99.bid. By accessing, registering on, or using the game99 platform in any capacity, you acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms in their entirety.
These Terms apply to all products and services offered through game99, including but not limited to live dealer casino games, online slots, crash games, card games, cricket betting, and sports wagering. They operate alongside our Privacy Policy and Responsible Gaming Policy, which are incorporated into these Terms by reference.
game99 is an entertainment platform designed for adult players in Bangladesh. All activities on the platform — including deposits, wagering, and withdrawals — are conducted in Bangladeshi Taka (BDT). Players are solely responsible for ensuring that participation in online gaming is lawful under the laws applicable to them in their jurisdiction before using the platform.
Access to game99 is strictly limited to individuals who are 18 years of age or older. It is a criminal offence in many jurisdictions for persons under the age of 18 to participate in real-money gambling activities. game99 takes its obligations with respect to underage gambling seriously and implements age-verification procedures as part of the account registration and ongoing compliance process.
game99 reserves the right to request proof of age, identity, or address from any player at any time. Acceptable documents include, but are not limited to, a national identity card (NID), passport, or driving licence. Where a player fails to provide satisfactory documentation within a reasonable timeframe, game99 may suspend the account, withhold withdrawals, or permanently close the account at its sole discretion.
By registering an account, you represent and warrant that online gambling is lawful in your jurisdiction and that you are not accessing the platform from a restricted territory. game99 makes no representations as to the legality of online gambling in any particular jurisdiction. You are solely responsible for compliance with all laws applicable to you.
Each individual player is permitted to hold one account only on the game99 platform. Operating multiple accounts — whether under the same or different personal details — is strictly prohibited and will result in the immediate closure of all associated accounts and the forfeiture of any funds held within them.
To access real-money features on game99, you must complete the account registration process by providing accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address, and a valid contact method. You agree to maintain the accuracy of this information and to update it promptly if any details change.
You are solely responsible for maintaining the security and confidentiality of your account credentials, including your username and password. game99 will never contact you via email, live chat, or any other channel to request your password. Any suspected unauthorised access to your account must be reported to our support team without delay at [email protected].
You may request the closure of your game99 account at any time by contacting our support team. game99 reserves the right to close or suspend any account at its sole discretion, particularly in cases involving fraudulent activity, breach of these Terms, or failure to satisfy identity verification requirements. Where an account is closed for cause, any bonus balances will be forfeited; real-money balances will be handled on a case-by-case basis subject to the findings of any investigation.
An account is considered dormant if there has been no login activity for a continuous period of 12 months. game99 may charge a monthly account maintenance fee of ৳100 against dormant account balances after this period, up to but not exceeding the available balance. Players will be notified by email before any dormancy fee is applied.
game99 currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. All transactions are denominated in Bangladeshi Taka (BDT). game99 does not accept cryptocurrency deposits or withdrawals at this time.
game99 aims to process withdrawal requests within 1 to 3 hours for verified accounts using mobile financial services (bKash, Nagad, Rocket, Upay). Bank card withdrawals may take 1 to 3 business days depending on the issuing bank. Withdrawal requests received during peak periods or requiring additional verification may take longer.
All player funds deposited into game99 accounts are held separately from the company's operational funds. Withdrawals will be returned to the same payment method used for the original deposit wherever operationally possible. game99 reserves the right to conduct additional verification checks before processing any withdrawal request.
game99 does not accept deposits from payment accounts that do not belong to the registered account holder. Any deposit identified as originating from a third party will be returned to the source and may trigger a compliance review of the associated player account.
All bonuses, free bets, cashback offers, and promotional credits offered by game99 are subject to specific terms and conditions that will be communicated at the time of the offer. Players are responsible for reading and understanding the terms of any bonus before accepting it. Acceptance of a bonus constitutes agreement to its specific terms.
Most bonuses carry a wagering requirement — a multiple of the bonus amount (or bonus plus deposit amount, as specified per promotion) that must be wagered before the bonus or any associated winnings can be converted to withdrawable funds. The applicable wagering requirement will be clearly stated for each promotion.
Bonuses that are not used or wagered within their stated validity period will expire automatically and be removed from the player's account without compensation. It is the player's responsibility to be aware of bonus expiry dates.
game99 reserves the right to withhold, cancel, or reclaim any bonus — and to void any winnings derived from that bonus — where it determines that a player has engaged in bonus abuse. Bonus abuse includes, without limitation: registering multiple accounts to claim the same promotion; exploiting a technical error to receive unintended bonus credits; placing low-risk, hedged wagers designed solely to clear wagering requirements without genuine gameplay risk; or any other conduct that game99 determines to be contrary to the spirit of the promotion.
game99 regularly runs seasonal promotions tied to events significant to Bangladeshi players, including Eid, Pohela Boishakh, Victory Day (December 16), the Bangladesh Premier League (BPL) cricket season, and major ICC T20 tournaments. Each seasonal promotion is governed by its own specific terms, which will be published on the platform at the time of the promotion.
All casino games available on game99 are provided by certified third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe. Each game is governed by its own rules, which are accessible within the game interface. Players are encouraged to familiarise themselves with the rules of any game before wagering real money.
All non-live game outcomes on the game99 platform are determined by certified Random Number Generator (RNG) systems operated and maintained by our game provider partners. RNG systems are independently tested and certified to ensure genuine randomness and fairness. game99 does not modify or override any game outcomes.
Live dealer games are streamed in real time from professional studio environments. All live dealer activity is monitored by game providers and is subject to the rules displayed within the live game interface. In the event of a technical disconnection during a live game, the outcome will be determined according to the provider's standard disconnection policy.
Cricket, football, kabaddi, and other sports betting markets on game99 are governed by individual market rules. All bets are settled according to official results from the relevant governing body (e.g., ICC for international cricket, BPL Board for Bangladesh Premier League matches). game99 reserves the right to void bets in cases of obvious pricing errors or where a market is determined to have been compromised.
In the event of a technical malfunction affecting a game or betting market, game99 reserves the right to void all associated bets and return stakes to players. game99 accepts no liability for any system, software, or network failures beyond its direct control.
The following activities are strictly prohibited on the game99 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities where applicable:
All content on the game99 platform — including but not limited to the game99 brand name and logo, website design, graphics, text, software, and game content provided by our partner studios — is protected by intellectual property laws and remains the property of game99 or the respective rights holder.
Players are granted a limited, non-exclusive, non-transferable licence to access and use the game99 platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, or otherwise exploit any content on the platform for any commercial purpose.
Any unauthorised use of game99 intellectual property may result in legal action. The game99 brand name and domain game99.bid must not be used in any way that implies endorsement, affiliation, or partnership without prior written consent from game99.
game99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Personal data collected by game99 includes registration details, transaction history, gaming activity, and device/technical information. This data is used to operate and improve the platform, to fulfil legal and regulatory obligations, and to provide customer support. game99 does not sell personal data to third parties for marketing purposes.
Players have the right to request access to their personal data, to request corrections, and to request deletion of their data (subject to legal retention requirements) by contacting game99 support. Full details of your data rights are set out in the Privacy Policy.
game99 is committed to providing a safe and responsible gaming environment for all players. The platform offers a suite of responsible gaming tools accessible from every player account dashboard, including:
If you believe that your gambling is having a negative impact on your life, your finances, or your relationships, we strongly encourage you to visit our Responsible Gaming page for detailed guidance and support resources. Our 24/7 support team is also available to assist with the immediate application of any responsible gaming tool.
To the fullest extent permitted by applicable law, game99 shall not be liable to any player for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or in connection with the use of — or inability to use — the game99 platform, including but not limited to loss of funds, loss of data, loss of profits, or interruption of service.
game99's total aggregate liability to any player in connection with their use of the platform shall in no event exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.
game99 does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. Players access and use the platform at their own risk. game99 shall not be liable for any losses arising from scheduled maintenance, emergency downtime, or events beyond its reasonable control (force majeure events), including but not limited to telecommunications failures, natural disasters, or government-imposed restrictions.
Nothing in these Terms shall limit or exclude game99's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
game99 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, game99 will endeavour to notify registered players by email or via an on-platform notification at least 7 days prior to the changes taking effect. Non-material changes may take effect immediately upon publication.
The most current version of these Terms will always be available at game99.bid/terms-conditions. The "Last Updated" date at the top of this document indicates when the current version was published. It is the player's responsibility to review these Terms periodically. Continued use of the platform following the effective date of any amendment constitutes the player's acceptance of the updated Terms.
If a player does not agree to any amended Terms, they must cease using the platform and may request account closure in accordance with Section 3.3 of these Terms.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. game99 operates as an online entertainment platform and makes no representations as to compliance with the laws of any specific jurisdiction beyond those applicable to its operation.
In the event of a dispute between game99 and a player, the parties agree to first attempt to resolve the matter informally by contacting game99 support. If a dispute cannot be resolved informally within 30 days, either party may escalate the matter through the formal dispute resolution process described in the platform's support documentation.
game99's decisions with respect to game outcomes, account investigations, and bonus determinations are final where those decisions fall within the scope of these Terms and are made consistently with the platform's established policies.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any of your rights as a player, please contact the game99 support team:
Please include your registered username and a clear description of your query in any support communication to help us respond as efficiently as possible. game99 aims to acknowledge all support requests within 2 hours and to resolve the majority of queries within 24 hours of receipt.
Now that you are familiar with our Terms & Conditions, you are ready to enjoy everything game99 has to offer — from live dealer tables and cricket betting to slots and card games. 18+ only. Please play responsibly.