game99 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We believe that gambling should always remain a form of entertainment — never a source of financial stress or personal harm.
Our Commitment
At game99, responsible gaming is not just a checkbox — it is a core part of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, online gaming is an enjoyable pastime. We want to keep it that way.
However, we also recognise that gambling can become problematic for some individuals. Our responsible gaming programme provides every game99 player with a suite of practical tools, clear information, and direct access to professional support — so that if gambling ever stops being fun, you have the means to take back control immediately.
Six Pillars
Every player must confirm they are 18 or older at registration. game99 reserves the right to request official identity documents — such as a National Identity Card (NID) or passport — at any point to verify age and identity. Accounts that fail verification are suspended without exception.
Players can set daily, weekly, or monthly deposit limits on their game99 account to keep their spending within a budget they are comfortable with. Limits take effect immediately when lowered, and any request to increase a limit is subject to a mandatory 7-day cooling-off period before it becomes active.
Set a maximum session duration per day on game99. Once your session limit is reached, the platform will automatically log you out and restrict access for the rest of that calendar day. Session limits help prevent extended play driven by habit rather than enjoyment.
If you feel you need a short break from gaming, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is suspended and you will not receive any promotional communications from game99. The cool-off cannot be reversed once activated.
For players who need a longer break, game99 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion immediately disables your account, prevents re-registration with the same details, and removes you from all marketing lists. Contact support to activate self-exclusion at any time.
game99 can send you periodic on-screen notifications reminding you how long you have been playing in the current session and your net win/loss position. Reality checks are a simple but powerful nudge to help you pause, reflect, and decide whether to continue or stop playing — entirely on your own terms.
Step by Step
All responsible gaming tools on game99 are available directly from your account settings. No lengthy forms, no waiting periods for protective measures — just immediate control over your gaming experience.
Log In to Your game99 Account
Visit game99.bid and sign in using your registered username and password. All responsible gaming settings are housed within your personal account dashboard under the "Player Safety" section.
Account DashboardNavigate to Player Safety Settings
Inside your dashboard, locate the "Player Safety" or "Responsible Gaming" panel. Here you will find all available tools: deposit limits, session time limits, cool-off periods, self-exclusion options, and reality check frequency settings.
Player Safety PanelSelect and Apply Your Chosen Limit or Tool
Choose the tool that is right for you, set your preferred parameters (e.g., ৳5,000 daily deposit limit, or a 7-day cool-off), and confirm. Protective measures activate instantly. If you experience any difficulty, contact our 24/7 support team.
Instant ActivationContact Support for Self-Exclusion
For self-exclusion requests, you may also contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately and confirm account suspension by return email.
24/7 SupportKnow the Signs
Problem gambling can affect anyone. Recognising the early warning signs is the first step toward regaining control. If any of the following apply to you or someone you know, please reach out for help immediately.
Continuing to play in an attempt to win back money that has already been lost, often resulting in larger and larger bets — a pattern that rarely ends well and typically accelerates financial harm.
Spending far more time gambling than originally intended, frequently missing meals, sleep, work, or family commitments because of extended gaming sessions.
Betting with money needed for essential expenses such as rent, food, utilities, or loan repayments. Borrowing money or selling personal assets specifically to fund gambling activity.
Concealing the amount of time or money spent gambling from family members, friends, or colleagues out of embarrassment, shame, or fear of a negative reaction.
Experiencing significant anxiety, irritability, or low mood when not gambling, or when attempting to reduce or stop. Feeling that gambling is the primary source of excitement or escape in daily life.
Having made repeated unsuccessful attempts to cut back, control, or stop gambling altogether. Feeling a compelling urge to return to gambling even after deciding to quit.
Self-Assessment
Reflect honestly on the questions below. If you answer "Yes" to three or more, we recommend activating responsible gaming tools and considering speaking with a professional support service.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, or bills?
Do you find it difficult to stop gambling once you have started, even when you intended to play for only a short time?
Have you ever lied to family members or friends about how much time or money you spend on gambling?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you ever returned to gambling the day after a loss in order to try to win back that money?
Has gambling ever caused significant problems in your relationships, employment, education, or financial situation?
Do you think about gambling frequently — planning future sessions, reliving past wins, or calculating how to get money to gamble with?
Have you borrowed money or sold possessions to finance gambling, and have been unable to repay those debts?
Best Practices
Responsible, enjoyable gambling starts with healthy habits. The following checklist represents the practices that game99 recommends every player adopt as a baseline for safe gaming.
Parental Controls
game99 is committed to preventing access to gambling services by anyone under the age of 18. We ask parents and guardians across Bangladesh to take an active role in ensuring that young people in their household cannot access online gambling platforms.
Practical steps you can take at home include:
Get Help
Whether you need to apply a limit on your account, request self-exclusion, or simply talk to someone, game99's support team is available around the clock to assist every player in Bangladesh.
Reach our responsible gaming team at
[email protected]
Use subject: "Responsible Gaming Request"
Our live chat support is available 24 hours a day, 7 days a week. Connect directly from your game99 account dashboard for the fastest response time.
All responsible gaming requests — including self-exclusion and deposit limit changes — are acknowledged within 30 minutes and actioned within 1 hour of receipt.
All responsible gaming conversations are handled confidentially. Our support agents are trained to assist you without judgement, regardless of your situation.
Gambling is at its best when it is fun, controlled, and within your means. Explore game99's full range of games — live casino, cricket betting, slots, and more — with your responsible gaming tools activated and ready.