At game99, protecting the personal data of our players is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored, and your rights as a data subject.
Our Commitments
All data transmitted between your device and the game99 platform is protected using industry-standard SSL (Secure Socket Layer) encryption. This ensures that your personal and financial information cannot be intercepted by unauthorised third parties during transmission.
game99 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate the platform, fulfil legal obligations, and deliver a better experience to you as a player. We keep your data yours.
You have clear rights over your personal data — including the right to access it, correct inaccuracies, request deletion, and object to certain processing activities. game99 provides straightforward channels for exercising these rights via our support team at [email protected].
Personal data held by game99 is stored on secured servers with access restricted to authorised personnel only. We apply technical and organisational measures appropriate to the sensitivity of the data, including regular security audits and access logging.
game99 does not retain personal data for longer than necessary. Retention periods are defined based on the category of data and the legal obligations attached to it. Account data is held for the duration of the player relationship plus a legally mandated post-closure period.
game99 uses cookies and similar technologies only to the extent necessary for platform functionality, session management, and analytics. We are transparent about which cookies are in use and why. You can manage cookie preferences through your browser settings at any time.
This Privacy Policy ("Policy") describes how game99 ("we", "us", "our", "the Platform") collects, uses, stores, and shares personal information relating to registered players and visitors to game99.bid. This Policy applies to all services operated under the game99 brand, including the online casino, sports betting markets, live dealer games, and all associated mobile and desktop experiences.
By registering an account on game99 or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the platform and may contact our support team to request account closure.
This Policy is intended to be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and those documents, this Policy governs with respect to data-privacy matters.
game99 collects several categories of personal information depending on how you interact with the platform. The categories and specific data points collected are described below.
When you create a game99 account, we collect the following information:
In accordance with our Know Your Customer (KYC) obligations, we may request and retain copies of identity documents, including:
When you make deposits or request withdrawals, we collect transaction-related data, including payment method identifiers (e.g., the registered mobile number associated with a bKash or Nagad account), transaction amounts in BDT, timestamps, and transaction status records. We do not store full card numbers or mobile banking PINs.
We collect data about your activity on the platform, including:
Automatically collected technical data includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on pages, and session identifiers. This data is collected via server logs and cookies.
When you contact game99 support via email or live chat, we retain records of those communications, including the content of messages and any attachments provided. This data is used to resolve your query and to maintain a history of your interactions with our support team.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, email, date of birth | Provided by player at signup |
| KYC / Identity | NID, passport scan, selfie | Provided by player on request |
| Financial | bKash number, deposit amounts | Payment gateway, player transactions |
| Gaming Activity | Bets, sessions, bonus use | Platform systems (automatic) |
| Technical / Device | IP address, browser, OS | Server logs, cookies (automatic) |
| Communications | Support chat, email content | Direct player communication |
game99 uses personal data for the following purposes:
game99 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
game99 shares personal data with a limited number of trusted third-party service providers who assist in the delivery of our services. These include:
All third-party service providers are contractually obligated to process player data only for the purposes specified by game99 and to maintain appropriate data security standards.
game99 may disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required to do so by law or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
game99 does not sell, rent, or otherwise transfer personal data to third parties for their own marketing or commercial purposes. Your data is not a commercial product.
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, maintain your session, and collect analytical information. game99 uses cookies and similar technologies (such as pixel tags and local storage) on the game99.bid platform.
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the game99 platform. Most modern browsers allow you to set preferences for different categories of cookies. Refer to your browser's help documentation for instructions on how to manage cookie settings.
game99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any legal retention obligations. The general retention periods applied by game99 are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Legal / AML obligation |
| KYC / Identity Documents | 5 years post account closure | Legal / AML obligation |
| Financial Transaction Records | 5 years post-transaction | Legal / tax obligation |
| Gaming Activity Logs | 3 years post account closure | Legitimate interest / dispute resolution |
| Support Communications | 2 years from last interaction | Legitimate interest |
| Analytics / Technical Logs | 13 months (rolling) | Legitimate interest |
| Marketing Consent Records | Until consent withdrawn + 1 year | Legal obligation (proof of consent) |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
game99 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
As a player on the game99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected].
game99 will respond to all rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
The game99 platform is strictly intended for adults aged 18 years and over. game99 does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account or use the game99 platform.
If game99 discovers or is notified that a person under the age of 18 has registered an account or provided personal data, we will:
If you are a parent or guardian and believe that your child has registered an account on game99 without your knowledge, please contact our support team immediately at [email protected]. We will treat all such reports as a priority.
In order to deliver the game99 platform and its services, personal data may be transferred to and processed in countries other than Bangladesh. This is primarily because some of our third-party service providers — including game providers such as Pragmatic Play and Evolution Gaming — operate server infrastructure and support teams in multiple jurisdictions.
Where personal data is transferred internationally, game99 takes steps to ensure that appropriate safeguards are in place to protect your data, including:
By using the game99 platform, you acknowledge and consent to the international transfer of your personal data as described in this section, subject to the safeguards outlined above.
The game99 platform may contain links to or integrations with third-party services, including the live game interfaces operated by our provider partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe). When you access these embedded services or any third-party website, you are subject to the privacy policy of that third party, not game99's Privacy Policy.
game99 is not responsible for the privacy practices of third-party service providers, game studios, or any external websites. We encourage you to review the privacy policies of any third-party service you interact with through or alongside the game99 platform. The inclusion of a third-party service on the game99 platform does not constitute an endorsement of that third party's privacy practices.
game99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will notify registered players by email and/or via an on-platform notification at least 7 days before the changes take effect.
The current version of this Privacy Policy is always available at game99.bid/privacy-policy. The "Last Updated" date at the top of this document reflects when the current version was published. Players are encouraged to review this Policy periodically to stay informed about how their data is being used.
Continued use of the game99 platform following the effective date of any update to this Policy constitutes acceptance of the revised Policy. If you do not agree to the updated Policy, you should cease using the platform and may request account closure in accordance with Section 3.3 of our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way game99 handles your personal data, please contact our Data Support team using the details below:
Please provide your registered username and a clear description of your request to enable our team to locate your account and respond efficiently. game99 aims to acknowledge all privacy-related requests within 24 hours and to provide a substantive response within 30 calendar days.
Your privacy is protected. Your data is secure. Now explore everything game99 has to offer — live dealer tables, cricket betting, slots, and card games. 18+ only. Please play responsibly.